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Freevoice
Predictive Dialer is built on the open source Vicidial applications and
FreePBX. Freevoice has installed these combined these two applications,
helping create a Predictive Dialer that is easy to use and administer.
The Freevoice Predictive Dialer software suite is available as an addon package to a Freevoice PBX server.
The agent interface
is an interactive set of web pages that work through a web browser to
give real-time information and functionality with nothing more than an
internet browser on the client computer.
The manager interface
is also web-based and offers the ability to view many real-time and
summary reports as well as many detailed campaign and agent options and
settings.
- Inbound, Outbound and Blended Call Handling
- Outbound Agent-Controlled, Broadcast and Predictive Dialer
- Full USA FTC-Compliance Capability
- Web-Based Agent and Administrative Interfaces
- Ability to have Agents Operate Remptely
- Integrated Call Recording
- Three-Way Calling Within the Agent Application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to Hundreds of Seats
- Ability to Use Standard Telco Lines and VoIP Trunks
- open-Source GPL lincensed, with No Software Licensing Costs
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The agent interface is an interactive set of web pages that work
through a web browser to give real-time information and functionality
with nothing more than an internet browser on the client computer.
The manager interface is also web-based and offers the ability to view
many real-time and summary reports as well as many detailed campaign
and agent options and settings.
Freevoice Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from the
outbound fronters and even allows for remote agents logging in from
remote locations as well as remote agents that may only have a phone.
Freevoice Predictive Dialer is built on the Asterisk, Vicidial, and
FreePBX. Freevoice has installed these combined these two applications,
helping create a Predictive Dialer that is easy to use and administer.
The Freevoice Predictive Dialer software suite is available as an addon package to a Freevoice PBX server.
 Click the picture to see the Agent Interface.
Freevoice Predictive Dialer Features:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source GPL licensed, with no software licensing cost
Full Freevoice Predictive Dialer Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of Busy calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Outbound dialing is QueueMetrics-compatible
- Web-based administration
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian
- Admin web pages available in English, Spanish, Greek and German
We recommend using Firefox 1.0.6 or greater for the
web-clients, but they will also run on InternetExplorer 5+, Mozilla
1.7+, Netscape 8+ and Opera 8.5+.
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