Call recording can be setup in various modes for each campaign. Recording calls is very processor intensive, consult your Freevoice representative before enabling call recording. To conserve hard drive space calls are usually deleted after 7 to 14 days. Finding Recordings Search by Agent
Search by Phone Number, Lead ID, or Vendor ID | Searching by Agent - Login to the Vicidial Admin Console.
- Click the Users tab at the top of the page.
- Click the STATS link for the user to search by.
 - Scroll to the bottom half of the page to find a list of recordings for the user.
 - Click the link in the LOCATION column to listen to the recording, or to download the file right click the link and choose "Save File As".
| Searching by Phone Number, Lead ID, or Vendor ID - Login to the Vicidial Admin Console
- Click the List tab at the top of the page, then click the "Search For a Lead" link.
 - Enter either the Phone Number, Lead ID, or Vendor ID, then click Submit.
 - This brings up a list of records matching the search criteria, click the record number to see any associated recordings.
 - Towards the bottom of the page the recordings are listed. Click the link under the LOCATION column to listen to the recording, or to download the file right click the link and choose "Save File As".
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