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"Freevoice technicians always have the answers I need fast.  The guys there respond quickly, and I can depend on them to be there for support when I need it.  This is definitely a solution I recommend."

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Department of Homeland Security

 
 
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Openfire Instant Messaging

 

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Another great communication tool for your users....

 Openfire is an open source instant messenger server, that is incredibly easy to setup and administer, but offers rock-solid security and performance. Openfire is an easy addon to any new or existing Freevoice system, and includes the Asterisk-IM plugin which integrates the insrtant messaging server with the Freevoice system. Users may download the free Spark IM client which works just like most othe instant messenger clients. The Asterisk-IM plugin set users status to "On the phone" when they are on an active call, and the IM Gateway plugin allows your users to IM users on public IM networks like AIM, Yahoo, and Googletalk.

 

Setup & Administration

Once installed by the Freevoice technician Openfire is easily configured using a web based GUI. Users are built and associated to extensions in the admin GUI. Follow the steps below to login and configure your users.

Administration Console Login Instructions: 

  1. Open your web browser, usually this is Internet Explorer, Firefox , or Safari.
  2. In the address bar enter the IP address or hostname of your Freevoice PBX server appended with ':9090' and press the enter key. As an example, if your server ip address is '192.168.1.200' you would enter 'http://192.168.1.200:9090' in the address bar.
    browser_address.jpg
  3. Enter the username admin, and the default password freevoice and click the login button.
    admin_login.jpg

Creating Users:

  1.  Login to the Administration Console.
  2. Click the Users/Groups tab at the top of the page.
    users_tab.jpg
  3. Click the Create New Users link in the left column of the page.
    createnewuser.jpg
  4. Enter the users information and click the Create User button.
    new_user.jpg
  5. The user is now created, and can login using the Spark IM client.

Associating Users with Phones:

  1.  Login to the Administration Console.
  2. Click the Asterisk-IM tab at the top of the page.
    asterisk-im_tab.jpg
  3. Click the Phone Mappings link in the left column of the page.
    click_phone_mappings.jpg
  4. In the Username field enter the username for the phone, this must match the username assigned in Openfire.
  5. In the Device  field use the drop-down box to select the phone to map to this user.
  6. In the Extension field, enter the extension number for the phone.
  7. Leave the Caller ID field empty as this is set by the Freevoice server.
  8. Check primary if this is the users primary phone.
    phone_mapping.jpg
  9. Click the Add button to map this phone to the user.
  10. The user should now be mapped to the phone, whenever the mapped phone is active the users state will be set to "On the Phone".

 

User Instructions

Users connect to the Openfire IM server using the Spark IM client. This client is free to download, and will run on Windows, Macs, and Linux Machines.

Install and Setup of Spark for Users: 

  1. Download the Spark client from this page:  http://www.igniterealtime.org/downloads/index.jsp
  2. Install the downloaded application to the users computer.
  3. Open the Spark application.
  4. Have the user enter their assigned username and password in the appropriate field, then in the Server field enter the IP address or hostname of your Freevoice server.
  5. Then click Login in the lower left corner of the Spark.
  6. The user should now be logged into the instant messenger application.
 
 
   

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