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VoIP Business Phone Systems |
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Freevoice PBX PRO is a complete VoIP Phone System with a full feature set geared towards todays businesses. Ideal for Small to medium sized office environments who require advanced features like voicemail, call recording, and off-site extensions. This revolutionary software based IP-PBX is built on a reliable Dell PowerEdge server, this platform provides for a reliable and flexible system. The base model handles up to 100 users and 40 active calls, the enterprise model will handle up to 500 users and 96 active calls.
Professional Model
- 1-100 Users
- 40 Concurrent Calls
Enterprise Model
- 100-500 Users
- 96 Concurrent Calls
Freevoice Systems are compatible with any standard type of phone service including Voice Over IP.
- Freevoice VoIP Service (F-SIP)
- VoIP Service (SIP or IAX2 Protocol)
- T1/E1 & PRI Digital Lines
- Analog Lines (POTS)
- VoIP Gateways
Complete Turn Key Systems Backed By Freevoice, LLC
- Freevoice PBX PRO Server
- Freevoice VoIP Router
- Installation & Programming
- Up to 4 Hours Administrator Training
- 30 Days Online Support
- Operator Console for up to 5 users (Free Edition) - Click Here For More Information
Freevoice PBX systems are very flexible and offer an extensive set out PBX features.
| PBX Features |
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User Features |
Add as many extensions as you need with no additional licensing costs. Remote or Traveling users can connect with their VoIP phone over any high-speed internet access. Add as many "Virtual Extensions" as you need, these are generally used for users who only require a voicemail box. Create as many voicemail boxes as you need without any additional costs. Voicemail and Fax messages can be received by the system and sent to any email address. Create custom voice menus that prompt inbound callers to enter options using the touchtone dialpad on their phone. Inbound callers in an IVR menu may press the pound key to use the built-in Dial By Name directory to find the person they are looking for. Restrict designated phones/devices to certain features and lines. Create any combination of 3, 4, or 5 digit extensions. Create an unlimited amount of ring groups to allow inbound calls to ring multiple phones in a designated strategy. Send incoming calls into a "Queue", giving the caller their position in queue and estimated waiting time. Calls remain in queue until an agent becomes available. Record any incoming or outgoing call to a sound file on the server. Recordings can be searched and downloaded using the Admin or User Interface. Upload MP3 files to add or change the Music On Hold for the system. Create Multiple Music On Hold Classes, designate these classes to inbound/outbound routes, queues or ring groups. Create Conference rooms for large conference calls, each conference room is individually configured and may be password protected.
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Reporting Features
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Freevoice PBX systems come standard with a web-based call detail reporting system. |
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Computer Integration |
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Operators have full control of calls from their computer with the Isymphony console. Users have full desktop control of their calls with the Isymphony console. Users can integrate their Outlook email client with their office phone. Thunderbird email client users may click to call from any email message. Firefox users may click to call from any web page.
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Freevoice ICC PRO is a complete Voice Over IP Inbound Call Center Solution. Ideal for all inbound call center environments this system has full call Queuing capabiliies with built in reporting. This software based system is built on a very reliable Dell Poweredge server and supports all standard type of phone service as well as VoIP trunks. With the Freevoice ICC system you may use both traditional desk phones or software based phones that run on your agents computer.
Professional Model
- 1-100 Users
- 40 Concurrent Calls
Enterprise Model
- 100-500 Users
- 96 Concurrent Calls
Freevoice Systems are compatible with any standard type of phone service including Voice Over IP.
- Freevoice VoIP Service (F-SIP)
- VoIP Trunks (SIP & IAX2)
- T1/E1 & PRI Capability
- Analog Lines (POTS)
- VoIP Gateways
Complete Turn Key Systems Backed By Freevoice, LLC.
- Freevoice PBX ICC Server
- Freevoice VoIP Router
- Installation & Programming
- Up to 4 Hours Administrator Training
- 30 Days Online Support
- iSymphony Operator Console up to 5 users (Free Edition)
Freevoice PBX systems are very flexible and offer an extensive set out PBX features.
| PBX Features |
|
User Features |
Add as many extensions as you need with no additional licensing costs. Remote or Traveling users can connect with their VoIP phone
over any high-speed internet access. Add as many "Virtual Extensions" as you need, these are
generally used for users who only require a voicemail box. Create as many voicemail boxes as you need without any additional costs. Voicemail and Fax messages can be recieved by the system and sent to any email address. Create
custom voice menus that prompt inbound callers to enter options using
the touchtone dialpad on their phone. Inbound callers in an IVR menu may press the pound
key to use the built-in Dial By Name directory to find the person they
are looking for. Restrict designated phones/devices to certain features and lines. Create any combination of 3, 4, or 5 digit extensions. Create an unlimited amount of ring groups to allow inbound calls
to ring multiple phones in a designated strategy. Send incoming calls into a "Queue", giving the caller
their position in queue and estimated waiting time. Calls remain in
queue until an agent becomes available. Record any incoming or outgoing call to a sound file on the
server. Recordings can be searched and downloaded using the Admin or
User Interface. Upload MP3 files to add or change the Music On Hold for the system. Create Mulitiple Music On Hold Classes, designate these
classes to inbound/outbound routes, queues or ring groups. Create Conference rooms for large conference calls,
each conference room is individually configured and may be password
protected.
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Reporting Features
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Freevoice PBX systems come standard with a web-based call detail reporting system. |
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Computer Integration |
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Operators have full control of calls from their computer with the Isymphony console. Users have full desktop control of their calls with the Isymphony console. Users can integrate their Outlook email client with their office phone. Thunderbird email client users may click to call from any email message. Firefox users may click to call from any web page.
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Read more...
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Freevoice OCC is a complete Inbound/Outbound Call Center, Predictive Dialer, Ratio Dialer & Power Dialer. Ideal for b usiness environments where agents dial large amounts of outbound calls but are also required to recieve inbound calls. Predictive Dialers can significantly increase agent productivity by eliminating agent dialing times, filtering out answering machines, and providing a central interface for storing lead information.
Professional Model
- 1-40 Agents
- 40 Concurrent Calls
Enterprise Model
- 40-80 Agents
- 96 Concurrent Calls
- Freevoice VoIP Service (F-SIP)
- VoIP Trunks (SIP & IAX2)
- T1/E1 & PRI Capability
- Analog Lines (POTS)
- VoIP Gateways
Professional Model
- Freevoice OCC Server
- Freevoice VoIP Router
- Installation & Programming
- 30 Days Online Support
- Up to 4 hours Administrator Training
Enterprise Model
- Freevoice OCC Dialer Server
- Freevoice OCC Application/Database Server
- Installation & Programming
- Up to 4 hours Administrator Training
- 30 Days Online Support
Freevoice Predictive Dialer Features:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source GPL licensed, with no software licensing cost
Full Freevoice Predictive Dialer Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of Busy calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Outbound dialing is QueueMetrics-compatible
- Web-based administration
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian
- Admin web pages available in English, Spanish, Greek and German
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iSymphony Operator/User Panel |
Easy To Use Desktop Operator/User Panel
 
Complete Call Control from you PC!
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Openfire Instant Messaging |
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Another great communication tool for your users.... Openfire is an open source instant messenger server, that is incredibly easy to setup and administer, but offers rock-solid security and performance. Openfire is an easy addon to any new or existing Freevoice system, and includes the Asterisk-IM plugin which integrates the insrtant messaging server with the Freevoice system. Users may download the free Spark IM client which works just like most othe instant messenger clients. The Asterisk-IM plugin set users status to "On the phone" when they are on an active call, and the IM Gateway plugin allows your users to IM users on public IM networks like AIM, Yahoo, and Googletalk. |
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Your IP Address Is: 38.103.63.61
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Unlimited Extensions
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