| Agents may login to inbound call queues using a feature code or a button/speedial key on their phone. | | To Login/Logoff:
Dial *44 ( this is the default code but it may be changed in the feature codes module )
To Add A Queue:
Dial *45 ( this is the default code but it may be changed in the feature codes module )
To Setup A Logon/Off Button In XLite:
- Click the contacts tab in XLite.
- Right click a contact group and click Add Contact
- Enter Agent for the firstname and Login for the Last
- Enter a+{your agent number} in the softphone field. ( Agent number 200 would enter a200 )
- Click the Show this Contacts Availability Button.
- Finish saving the contact and restart the softphone.
- You should now be able to login/logoff by double clicking the Agent Login contact.
To Setup A Logon/Off Button on an Aastra Desk Pone:
- Login to the Endpoint Manager
- Click Aastra Phones
- Click the extension for the agent
- Click Button Mapping
- Choose an available key and set it to BLF mode and set the Label to Agent Login
- If this phone will always be used by the same Agent set the data to a+{agent number} ( agent 200 would be a200 )
- If this phone will be used by multiple agents set the data field to *44
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