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Inbound Call Centers
Freevoice ICC PRO is a complete Inbound Call Center Solution. Ideal for all inbound call center environments this system has full call Queuing/ACD capabilities and built in reporting. This software based system is built on a very reliable Dell PowerEdge server and supports all standard types of phone service including VoIP trunks. With the Freevoice ICC system you may use both traditional desk phones or software based phones that run on the agents computer.
  • Server Installation   ( 2 Articles )
    Start here for instructions on installing your Freevoice ICC server
  • Administrator Guides   ( 34 Articles )

    Guides for Freevoice ICC Call Center Administration

  • Agent Guides   ( 1 Articles )
    Guide for Freevoice ICC Call Center Agents