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Freevoice ICC PRO is a complete Voice Over IP Inbound Call Center Solution. Ideal for all inbound call center environments this system has full call Queuing capabiliies with built in reporting. This software based system is built on a very reliable Dell Poweredge server and supports all standard type of phone service as well as VoIP trunks. With the Freevoice ICC system you may use both traditional desk phones or software based phones that run on your agents computer.
Professional Model
- 1-100 Users
- 40 Concurrent Calls
Enterprise Model
- 100-500 Users
- 96 Concurrent Calls
Freevoice Systems are compatible with any standard type of phone service including Voice Over IP.
- Freevoice VoIP Service (F-SIP)
- VoIP Trunks (SIP & IAX2)
- T1/E1 & PRI Capability
- Analog Lines (POTS)
- VoIP Gateways
Complete Turn Key Systems Backed By Freevoice, LLC.
- Freevoice PBX ICC Server
- Freevoice VoIP Router
- Installation & Programming
- Up to 4 Hours Administrator Training
- 30 Days Online Support
- iSymphony Operator Console up to 5 users (Free Edition)
Freevoice PBX systems are very flexible and offer an extensive set out PBX features.
| PBX Features |
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User Features |
Add as many extensions as you need with no additional licensing costs. Remote or Traveling users can connect with their VoIP phone
over any high-speed internet access. Add as many "Virtual Extensions" as you need, these are
generally used for users who only require a voicemail box. Create as many voicemail boxes as you need without any additional costs. Voicemail and Fax messages can be recieved by the system and sent to any email address. Create
custom voice menus that prompt inbound callers to enter options using
the touchtone dialpad on their phone. Inbound callers in an IVR menu may press the pound
key to use the built-in Dial By Name directory to find the person they
are looking for. Restrict designated phones/devices to certain features and lines. Create any combination of 3, 4, or 5 digit extensions. Create an unlimited amount of ring groups to allow inbound calls
to ring multiple phones in a designated strategy. Send incoming calls into a "Queue", giving the caller
their position in queue and estimated waiting time. Calls remain in
queue until an agent becomes available. Record any incoming or outgoing call to a sound file on the
server. Recordings can be searched and downloaded using the Admin or
User Interface. Upload MP3 files to add or change the Music On Hold for the system. Create Mulitiple Music On Hold Classes, designate these
classes to inbound/outbound routes, queues or ring groups. Create Conference rooms for large conference calls,
each conference room is individually configured and may be password
protected.
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Reporting Features
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Freevoice PBX systems come standard with a web-based call detail reporting system. |
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Computer Integration |
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Operators have full control of calls from their computer with the Isymphony console. Users have full desktop control of their calls with the Isymphony console. Users can integrate their Outlook email client with their office phone. Thunderbird email client users may click to call from any email message. Firefox users may click to call from any web page.
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Unlimited IVR & Auto-Attendant Menu's
Unlimited Voicemail Boxes
Voicemail to Email (Unified Messaging)
Web Based User Interface (GUI)
Over 2,000 Hours of Storage
Hundred's of Built-in Recordings
Unlimited Call Queues
In Queue Call Routing
Routes When a Caller Presses "0"
Caller Timeout
Queue Member Circuit Limit
Route Calls When Max Queue Length Reached
Route Calls When No Members are Logged In
Custom Music On Hold (per queue)
Agents Never Busy
Annouce Position in Queue
Annouce Estimated Hold Time
Annoucement Frequency Control
Log-In Queue Members
Permanent Queue Members
Real Time Queue Status
Add Ons for Our Freevoice PBX Products
iSymphony Call Center (Conductor Edition)
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See why companies rely on iSymphony to control their Asterisk based phone system.
iSymphony, an easy-to-use, Java-based client/server software for managing phone calls via the Open Source Asterisk platform. Since iSymphony works with Asterisk it is agnostic to Asterisk distributions and other commercial products based on its acrhitecture.
Includes:
Server License
1 Queue
Installation
1 Hour of Training
Unlimited Online Support........$1,000.00
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QueueMetrics - Call center monitoring solution for our Freevoice PBX
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QueueMetrics is a comprehensive monitoring software for call centers based on the Asterisk PBX.
As an old adage goes, "If you can measure it, you can improve it". With over 150 quantitative metrics available your call center runs smoothly and problems are easily pointed out. You can measure budget targets, SLA targets, agent activity and more, with a level of details that goes down to listening to any call on any queue - and right from your browser.
Up to 20 Agents $1,588.10
Up to 50 Agents $2,398.03
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Spark is an Open Source, cross-platform IM client optimized for businesses and organizations.
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It features built-in support for group chat, telephony integration, and strong security.
It also offers a great end-user experience with features like in-line spell checking, group chat room bookmarks, and tabbed conversations.
Combined with the Openfire server, Spark is the easiest and best alternative to using un-secure public IM networks.
Includes:
1-5 users
2 Hours of Training........$999.99
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Openfire Fastpath Live Help Module
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For anyone using the Openfire Instant messaging server and the Fastpath live help module, this joomla extension allows for the Fastpath live help status images to easily be displayed in a module position on any joomla site.
Includes Installation........$1,988.88
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vTiger Open Source CRM
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vtiger CRM is an enterprise-ready Open Source CRM software mainly for small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects.
CRM Integration........$988.88
vTiger Support Contract Recommended
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Click To Call Button on your Website
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Add a module on your website so customers can click-to-call straight from your webpage.
Includes Installation........$988.88
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Your IP Address Is: 38.103.63.61
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Call Queuing/ACD
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