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Time Conditions/Time Based Routing

This section will allow you to configure time conditions for routing inbound calls. The most common use is to configure a single time condition which checks for normal business hours. If the call is during normal business hours it is routed to a Ring Group or IVR Menu, if the call is during non business hours it is routed to an IVR menu. IVR Menus can also be presented to callers waiting in a queue, giving them the option to leave a message or choose another destination.

  1. Login to your Freevoice PBX admin page.
  2. Mouse over PBX and click PBX Setup.
  3. On the left side of the page click Time Conditions under Inbound Call Control.
  4. Click Add Time Condition on the right side of the page.
  5. Configure the Time Condition using the guidelines below.
    • Time Condition Name - Enter a descriptive name for this Time Condition. If this time condition will be for business hours, name the condition "Business Hours".
    • Use each of the start and finish fields to select a period of time. To select any week day, month day, or month, simply leave the appropriate fields blank.
    • Destination If Time Matches - Select a destination for the call if the current system time matches the time specified in the condition.
    • Destination If Time Does Not Match - Select a destination for the call if the current system time does not match the time specified in the condition.
  6. Click the Submit button when done.
  7. To apply the changes click the red "Apply Changes" Bar in the upper right corner of the page.