|
Time Conditions/Time Based Routing |
|
This section will allow you to configure time conditions for routing inbound calls. The most common use is to configure a single time condition which checks for normal business hours. If the call is during normal business hours it is routed to a Ring Group or IVR Menu, if the call is during non business hours it is routed to an IVR menu. IVR Menus can also be presented to callers waiting in a queue, giving them the option to leave a message or choose another destination. - Login to your Freevoice PBX admin page.
- Mouse over PBX and click PBX Setup.
- On the left side of the page click Time Conditions under Inbound Call Control.
- Click Add Time Condition on the right side of the page.
- Configure the Time Condition using the guidelines below.
- Time Condition Name - Enter a descriptive name for this Time Condition. If this time condition will be for business hours, name the condition "Business Hours".
- Use each of the start and finish fields to select a period of time. To select any week day, month day, or month, simply leave the appropriate fields blank.
- Destination If Time Matches - Select a destination for the call if the current system time matches the time specified in the condition.
- Destination If Time Does Not Match - Select a destination for the call if the current system time does not match the time specified in the condition.
- Click the Submit button when done.
- To apply the changes click the red "Apply Changes" Bar in the upper right corner of the page.
|