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19. Conferences

Conferences:
In addition to the Conference feature on the phones the Server has a built in Conference Bridge. This section will allow you to set up Conference Bridge extensions.

  1. Login to FreePBX as described here.
  2. Click the Setup tab at the top of the page.
  3. On the left side of the page click the Conferences link under Internal Options and Configuration.
  4. Click the Add Conference button on the right side of the page.
  5. Configure the Conference using the guidelines below.
    • Conference Number - Enter a 2 to 5 digit extension number for this conference. This number cannot conflict with any extension, queue number, or ring group number, it must be a unique number in the system. Calls can be transferred to the conference using this number for the extension. Conferences can be setup as destinations in an IVR Menu, or incoming calls can be directed straight into a conference in the Inbound Routing menu.
    • Conference Name - Enter a descriptive name for this conference.
    • User PIN - Enter a PIN here to have users prompted for this number before entering a conference. This is optional.
    • Admin PIN - Enter a PIN here to have users prompted for this number before entering a conference. Logging into a conference as admin allows the user to mute or kick conference users. This is optional unless the leader 'wait option' is in use.
    • Join Message - Choose a system recording to be played to the caller before entering the conference.
    • Leader Wait - Choose yes to force the conference to wait for the Admin user to login. Caller who log in before the Admin user will hear music on hold until the Admin user logs in. Default is no.
    • Quiet Mode - Choose yes to not play the default entry and exit sounds for this conference. Default is no.
    • User Count - Choose yes to announce the current number of participants to the caller before entering the conference. Default is no.
    • User Join/Leave - Choose yes to announce to the conference when a user enters or leaves the conference. Callers will be prompted to record their name before entering the conference.
    • Music On Hold - Choose yes to play music on hold when there is only one caller in the conference.
    • Allow Menu - Choose yes to allow both the Admin and Users to access the menu by pressing the '*' key.
  6. Click the Submit button when done.
  7. To apply the changes click the red "Apply Changes" Bar in the upper right corner of the page. You may add more conferences before clicking "Apply Changes", just be sure to click the "Apply Changes" bar before exiting.
FreePBX

FreePBX is a web based administration tool for the Asterisk Open Source PBX. This is where you will program your extensions, trunks (lines), and IVR menus. As well as your inbound and outbound call routing. This interface is intended to be very straight forward and offers hints for almost every setting. Simply roll your mouse over the setting name, if there is a hint for the setting you will see a pop-up box with information regarding the setting. Mozilla Firefox is the suggested web browser for using Freepbx Internet Explorer is not currently supported due to it's lack of compliance with Internet standards. FreePBX also includes a basic Call Detail Reporting package, this application will show basic incoming and outgoing call information. The application will also allow for the call records to be searched and sorted, data may be exported as a CSV or PDF file. This package will not report call queue information or statistics.
 
 
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