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Time Conditions:
This section will allow you to configure time conditions for routing inbound calls. The most common use is to configure a single time condition which checks for normal business hours. If the call is during normal business hours it is routed to a Ring Group or IVR Menu, if the call is during non business hours it is routed to an IVR menu. IVR Menus can also be presented to callers waiting in a queue, giving them the option to leave a message or choose another destination. - Login to FreePBX as described here.
- Click the Setup tab at the top of the page.
- On the left side of the page click the Time Conditions link under Inbound Call Control.
- Click the Add Time Condition button on the right side of the page.
- Configure the Time Condition using the guidelines below.
- Time Condition Name - Enter a descriptive name for this Time Condition. If this time condition will be for business hours, name the condition "Business Hours".
- Use each of the start and finish fields to select a period of time. To select any week day, month day, or month, simply leave the appropriate fields blank.
- Destination If Time Matches - Select a destination for the call if the current system time matches the time specified in the condition.
- Destination If Time Does Not Match - Select a destination for the call if the current system time does not match the time specified in the condition.
- Click the Submit button when done.
- To apply the changes click the red "Apply Changes" Bar in the upper right corner of the page. You may add more inbound routes before clicking "Apply Changes", just be sure to click the "Apply Changes" bar before exiting.
FreePBX
FreePBX is a web based administration tool for the Asterisk Open Source PBX. This is where you will program your extensions, trunks (lines), and IVR menus. As well as your inbound and outbound call routing. This interface is intended to be very straight forward and offers hints for almost every setting. Simply roll your mouse over the setting name, if there is a hint for the setting you will see a pop-up box with information regarding the setting. Mozilla Firefox is the suggested web browser for using Freepbx Internet Explorer is not currently supported due to it's lack of compliance with Internet standards. FreePBX also includes a basic Call Detail Reporting package, this application will show basic incoming and outgoing call information. The application will also allow for the call records to be searched and sorted, data may be exported as a CSV or PDF file. This package will not report call queue information or statistics. |
