Multiple Location, Tenant and Profile Support

Multiple offices with separate Freevoice servers? iSymphony fully supports multiple locations, multi-tenant configurations and can monitor multiple extensions for each client installed. All of these setting are managed via a single interface. Dynamically manage connections to each server and edit each of the tenants for multi-tenant installations. Each profile and their permissions are managed on a per location basis for granular control.

Profile Navigator

Manage all the tabs in iSymphony within a single tab. No matter how many profiles you're using you see all of them through the Profile Navigator. Profile Navigator features an Explorer like feel. Queues, Held Calls, Parked Calls, Local Extensions, Remote Extensions and Extension Directories all from one location.

Fast Views

Need quick access to a module but don't use it that often? Fast Views provide a quick way to dock the modules for easy access. You can dock them in one Fast View or multiple, the choice is yours. You can even move them to the side of the application you choose.

Permissions

The administrator can finely manage each profile and what actions that profile can perform. One example of the permission structure is to disable barging and recording on the CEO's phone, but his executive assistant needs to perform these actions. The administrator can grant the assistant permissions to barge and record the CEO's phone calls while no one else in the organization is able to.

Conference Rooms

With iSymphony you can monitor static conferences or even create you own dynamic conference room. Drag and drop extensions into your newly created room. Need to collaborate with someone on a current call? Create a conference room drop your call in the room area and invite another user to join the conference.

Queues/Agents

Dynamically log agents in or out. Each user can see if the agent is logged in and taking queue calls. See each of the queues that are being managed by iSymphony and how many calls are in each of them. Agents can dynamically take/place calls in or out of each queue being managed.

Extension Directories

Creating phone books is easy. Simply open the Extension Directories module via the Profile Navigator and you'll see the available directories. If permissible the users can drag and drop the available extensions into the directory of their choosing and then choose to only display them in the Remote Extensions. 

Administration Interface

All features in iSymphony are now managed in a single interface. No matter how many Freevoice servers you're connecting to with iSymphony you can easily make modifications in a secure manner.

Chat

Enterprise level chat is possible through Jabber integration. With the Jabber server of your choice installed iSymphony connects and manages those connections in an iSymphony module. You can even have multiple conversations happening at the same time!

Customized Presences

iSymphony supports custom presences to be displayed by users. Out of office, out to lunch or even in a meeting. Create your own to fit your business needs. Users can even select a time they will be returning. This time is displayed to people by hovering over their extension. Not enough? Set a note before setting your status.